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Scope is built by a small team, and the people who write the software answer the email. There’s no ticket queue and no phone line. Write to the address for your app, and a person reads it and replies, usually within a day or two.

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Before you write

Many problems have a quick fix. Try these first:
  • Check the troubleshooting guides and the FAQ.
  • Scope extension: update to the latest version from the Chrome Web Store, and then reload your Canvas or Brightspace tab. This clears up many problems.
  • Lectra: update to the latest version from the App Store.

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Contact support

You can write about bugs, questions, account help, feature requests, or how your data is handled.

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Scope extension, Lectra, and your account

Email canvascopeextension@gmail.com. You can also start from the support pages on the Scope website: In Lectra, you can find the Support link in Settings > Account, under Privacy & Data.

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Polya

Email hello@askpolya.com, or see Polya’s contact page. For privacy requests, such as removing your Canvas connection or your account, write from the email address you sign in to Polya with.

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What to include

These details get you a faster answer:
  • Which app you were using, and its version. To find the version, see Find your app version.
  • Your device and system. For Lectra, include your iPad or iPhone model and its iPadOS or iOS version. For the extension, include your computer and Chrome version.
  • Your school and the course, if the problem is with search, importing a course, or a missing file.
  • What you expected to happen, and what happened instead.
  • A screenshot or screen recording, if the problem is something you can see.
Don’t send passwords, your school’s sign-in details, Canvas access tokens, or API keys. Support never needs them and will never ask for them.

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Find your app version

In Chrome, go to chrome://extensions. Find Scope and click Details. The version number is listed under Version.

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Report a problem from inside an app

  • Polya practice questions. If a practice question in the Study tab looks wrong, select Report a problem with this question under it. You can add a note, such as “the answer looks off”, and select Send report. Polya stops showing you that question. To learn more, see Prepare for an exam.
  • Everything else. The Scope extension, Lectra, and Polya chat don’t have a built-in bug report form. Email support instead.

Troubleshooting

Fixes for common problems in each app.

FAQ

Answers to common questions.