> ## Documentation Index
> Fetch the complete documentation index at: https://docs.canvascope.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

> Contact Scope support by email, report a problem, and learn what to include so you get a faster answer.

Scope is built by a small team, and the people who write the software answer the email. There's no ticket queue and no phone line. Write to the address for your app, and a person reads it and replies, usually within a day or two.

## Before you write

Many problems have a quick fix. Try these first:

* Check the [troubleshooting guides](/resources/troubleshooting) and the [FAQ](/resources/faq).
* **Scope extension:** update to the latest version from the [Chrome Web Store](https://chromewebstore.google.com/detail/scope/bamoelobnoepklagbcokjnlipfhcfdbb), and then reload your Canvas or Brightspace tab. This clears up many problems.
* **Lectra:** update to the latest version from the App Store.

## Contact support

| If your question is about | Email |
| - | - |
| The Scope extension | [canvascopeextension@gmail.com](mailto:canvascopeextension@gmail.com?subject=Scope%20support) |
| Lectra, Lectra for Mac, or Lectra Receiver | [canvascopeextension@gmail.com](mailto:canvascopeextension@gmail.com?subject=Lectra%20support) |
| Your Scope account, deleting it, or your data | [canvascopeextension@gmail.com](mailto:canvascopeextension@gmail.com?subject=Scope%20account) |
| Polya | [hello@askpolya.com](mailto:hello@askpolya.com) |

You can write about bugs, questions, account help, feature requests, or how your data is handled.

### Scope extension, Lectra, and your account

Email [canvascopeextension@gmail.com](mailto:canvascopeextension@gmail.com). You can also start from the support pages on the Scope website:

* [Scope support](https://www.canvascope.org/support)
* [Lectra support](https://www.canvascope.org/support/lectra)

In Lectra, you can find the **Support** link in **Settings** > **Account**, under **Privacy & Data**.

### Polya

Email [hello@askpolya.com](mailto:hello@askpolya.com), or see [Polya's contact page](https://askpolya.com/contact). For privacy requests, such as removing your Canvas connection or your account, write from the email address you sign in to Polya with.

## What to include

These details get you a faster answer:

* **Which app** you were using, and its version. To find the version, see [Find your app version](#find-your-app-version).
* **Your device and system.** For Lectra, include your iPad or iPhone model and its iPadOS or iOS version. For the extension, include your computer and Chrome version.
* **Your school and the course**, if the problem is with search, importing a course, or a missing file.
* **What you expected to happen**, and what happened instead.
* **A screenshot or screen recording**, if the problem is something you can see.

<Warning>
  Don't send passwords, your school's sign-in details, Canvas access tokens, or API keys. Support never needs them and will never ask for them.
</Warning>

## Find your app version

<Tabs>
  <Tab title="Scope extension">
    In Chrome, go to `chrome://extensions`. Find **Scope** and click **Details**. The version number is listed under **Version**.
  </Tab>

  <Tab title="Lectra">
    On your iPad, open the Settings app and go to **General** > **iPad Storage**. Tap **Lectra Notes**. The version number appears near the top. On iPhone, the path is **General** > **iPhone Storage**.
  </Tab>

  <Tab title="Polya">
    Polya is a website, so you always use the latest version. Include the address of the page you were on instead.
  </Tab>
</Tabs>

## Report a problem from inside an app

* **Polya practice questions.** If a practice question in the **Study** tab looks wrong, select **Report a problem with this question** under it. You can add a note, such as "the answer looks off", and select **Send report**. Polya stops showing you that question. To learn more, see [Prepare for an exam](/polya/study).
* **Everything else.** The Scope extension, Lectra, and Polya chat don't have a built-in bug report form. Email support instead.

## Related

<CardGroup cols={2}>
  <Card title="Troubleshooting" icon="wrench" href="/resources/troubleshooting">
    Fixes for common problems in each app.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/resources/faq">
    Answers to common questions.
  </Card>
</CardGroup>


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