> ## Documentation Index
> Fetch the complete documentation index at: https://docs.canvascope.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Answers to common questions about Scope, the Scope extension, Lectra, Polya, your account, and your privacy.

Find answers to the questions students ask most, grouped by app. If you don't see your question, [contact support](/resources/get-help).

## About Scope

<AccordionGroup>
  <Accordion title="What is Scope?">
    Scope is a set of free study apps that work with the Canvas or Brightspace course your school already uses. The Scope extension for Chrome searches your courses, Lectra is for reading and marking up PDFs on iPad, and Polya is a tutor that answers from your course materials. To learn more, see [What is Scope?](/get-started/overview).
  </Accordion>

  <Accordion title="Is Scope free?">
    Yes. The Scope extension, Lectra, Lectra for Mac, Lectra Receiver, and Polya are all free. Polya applies daily fair-use limits so the service stays fair to everyone.
  </Accordion>

  <Accordion title="Is Scope part of Canvas or made by my school?">
    No. Scope is an independent product. It isn't affiliated with or endorsed by Instructure, which makes Canvas, or D2L, which makes Brightspace. Your school doesn't need to set anything up for you to use it.
  </Accordion>

  <Accordion title="What's Canvascope?">
    Canvascope is Scope's former name. The name changed to Scope in July 2026. You may still see the old name in a few places, such as the canvascope.org web address and some store and copyright details.
  </Accordion>

  <Accordion title="Will Scope do my assignments for me?">
    No. Scope helps you find, read, organize, and understand your course material. It can attach a file to an upload form, but it never submits work for you. Polya teaches through problems instead of handing over answers, unless you choose a study mode that allows full answers. You're responsible for following your instructor's rules and your school's academic-integrity policy.
  </Accordion>

  <Accordion title="Does Scope have its own AI model?">
    No. Lectra's document intelligence uses Apple Intelligence on your device. **Ask Scope** and Polya use AI models from other companies to write answers. The privacy policies describe how your data is handled. To learn more, see [Privacy at a glance](/get-started/privacy).
  </Accordion>
</AccordionGroup>

## Your account and privacy

<AccordionGroup>
  <Accordion title="Do the apps share one account?">
    Yes. The Scope extension, Lectra, and Polya share one Scope account. Sign in to each app with the same Google account to use the same Scope account everywhere. To learn more, see [Your Scope account](/get-started/account).
  </Accordion>

  <Accordion title="Do I need an account?">
    Not for everything. The Scope extension searches your courses without an account, and Lectra works without one if you choose **Sign in later**. Polya needs an account because it keeps your courses and conversations for you.
  </Accordion>

  <Accordion title="Can I sign in with Apple?">
    Only in Lectra. The other Scope apps sign in with Google. If you plan to use Lectra with the Scope extension or Polya, sign in to Lectra with Google too.
  </Accordion>

  <Accordion title="How do I delete my account?">
    In Lectra, go to **Settings** > **Account**, and under **Privacy & Data**, tap **Delete Account**. You can also email support to ask for deletion. Deleting your account deletes it for every Scope app. For all the steps, see [Delete your account and data](/get-started/delete-your-account).
  </Accordion>

  <Accordion title="Are my notes or course materials used to train AI?">
    No. Scope doesn't use your notes, documents, or course materials to train AI models. Lectra's summaries and answers are written on your device, so your documents don't leave it for those features.
  </Accordion>

  <Accordion title="Does Scope show ads or track me?">
    No. There are no ads in any Scope app, and Scope doesn't track you across other companies' apps and websites. Scope does count how many people use its apps, without recording what you search for, read, or write. To learn more, see [Privacy at a glance](/get-started/privacy#how-scope-counts-usage).
  </Accordion>

  <Accordion title="Does Scope need my school password?">
    No. Scope never needs your password or your school's sign-in details, and it will never ask for them. Don't send them to anyone who claims to be from Scope.
  </Accordion>
</AccordionGroup>

## Scope extension

<AccordionGroup>
  <Accordion title="Which learning platforms does the extension work with?">
    Canvas and Brightspace. Search works on both. Some features, such as **Ask Scope**, work only on Canvas. To learn more, see [Scope extension for Chrome](/chrome/overview).
  </Accordion>

  <Accordion title="Which browsers can I use?">
    Google Chrome 116 or later on a computer. Chrome extensions don't run on phones or tablets. To learn more, see [System requirements](/get-started/system-requirements).
  </Accordion>

  <Accordion title="How do I open search?">
    On a Canvas page, press <kbd>⌘</kbd> <kbd>K</kbd> on a Mac or <kbd>Ctrl</kbd> <kbd>K</kbd> on Windows and ChromeOS. You can also click the Scope icon in the Chrome toolbar. To learn more, see [Search your courses](/chrome/search).
  </Accordion>

  <Accordion title="Why doesn't search find anything?">
    Scope can only search what it has read. Open your school's Canvas at least once and let Scope finish reading your courses. To look for new material, click the Scope icon in the Chrome toolbar, open the **More actions** menu, and choose **Refresh sync**. If a course still looks out of date, see [Troubleshoot the Scope extension](/chrome/troubleshooting).
  </Accordion>

  <Accordion title="Where does the extension keep my course data?">
    In your browser, on your computer. The search index and the text Scope reads from your course files stay there unless you turn on **Sync course text across devices**. To remove it, choose **Clear Scope data on this browser** in **Settings**.
  </Accordion>

  <Accordion title="How do I send a PDF to my iPad?">
    Sign in to the extension and to Lectra with the same Google account, and turn on **Send to Lectra** in the extension's **Settings**. Then send PDFs from Chrome; they land in the **Scope Inbox** in Lectra. To learn how, see [Send files to Lectra on your iPad](/chrome/send-to-ipad).
  </Accordion>
</AccordionGroup>

## Lectra

<AccordionGroup>
  <Accordion title="Where do I get Lectra?">
    Lectra is on the App Store as **Lectra Notes**. It runs on iPad with iPadOS 18 or later and on iPhone with iOS 18 or later. To learn more, see [Install Lectra](/lectra/install).
  </Accordion>

  <Accordion title="Does Lectra sync my notes between my devices?">
    No. Lectra doesn't sync annotated documents between devices. When you're signed in, it keeps a backup copy of your pages with your markup drawn on them. Your editable handwriting stays on the iPad where you wrote it. To learn more, see [Backups](/lectra/backups).
  </Accordion>

  <Accordion title="Does Lectra work offline?">
    Yes. Your library is on your iPad, so you can open, read, and mark up documents without an internet connection. Backups and files sent from Scope need a connection.
  </Accordion>

  <Accordion title="Which Apple Pencil do I need?">
    Any Apple Pencil that works with your iPad. Lectra's pen is pressure-responsive. On Apple Pencil Pro, you can squeeze to switch tools. To learn more, see [Mark up a document](/lectra/annotate).
  </Accordion>

  <Accordion title="Why can't I summarize a document or ask it questions?">
    These features need Apple Intelligence: iPadOS 26 or iOS 26 or later, a device that supports Apple Intelligence, and Apple Intelligence turned on in your device's Settings. They also stay off in Lectra until you turn them on. On other devices, they aren't available. To learn more, see [Use Apple Intelligence in Lectra](/lectra/apple-intelligence).
  </Accordion>

  <Accordion title="Can I get back a document I deleted?">
    In Lectra 10.0 or later, yes, for 30 days. In your library, tap **More library options** (•••), choose **Recently Deleted**, and restore the document.
  </Accordion>

  <Accordion title="How do I get my notes out of Lectra?">
    Export a document as a PDF with your markup on the pages, or as a `.lectra` file that keeps everything together. To learn how, see [Export and share](/lectra/export-and-share).
  </Accordion>

  <Accordion title="Can I use Lectra on my Mac?">
    Lectra for Mac is a free download that works alongside Lectra on your iPad. It lets your iPad open and control your Mac, and sends files between them. To learn more, see [Lectra for Mac](/lectra/mac).
  </Accordion>
</AccordionGroup>

## Polya

<AccordionGroup>
  <Accordion title="How is Polya different from a general chatbot?">
    Polya answers from your own course materials: your readings, slides, pages, and lecture transcripts. Each answer has numbered citations that open the page, slide, or lecture moment it came from. You also choose how much help Polya gives in each course. To learn more, see [Polya overview](/polya/overview).
  </Accordion>

  <Accordion title="How do I get my course into Polya?">
    Select **Add a course**. You can bring in a Canvas course with the Scope extension or a Canvas access token, or bring in a course from its own website. After that, you can upload your own PDFs to the course. To learn how, see [Add a course](/polya/add-a-course).
  </Accordion>

  <Accordion title="Will Polya give me the answer?">
    It depends on the study mode you choose for the course: **Open**, **Guided**, **Practice**, or **Review**. New courses start in **Guided**, which gives hints and steps before a full solution. You can change the mode at any time. To learn more, see [Study modes](/polya/study-modes).
  </Accordion>

  <Accordion title="Can my instructor control how much help Polya gives?">
    Not yet. Today, you choose the study mode for each course yourself, and Polya shows the active mode in every conversation.
  </Accordion>

  <Accordion title="Does Polya post anything to Canvas?">
    No. Polya only reads the courses you choose. Nothing is ever posted back to Canvas.
  </Accordion>

  <Accordion title="Can I use Polya on my phone?">
    Yes. Polya works in the web browser on your phone, tablet, or computer. There's nothing to install.
  </Accordion>

  <Accordion title="Can I use Polya inside Claude or ChatGPT?">
    Yes. You can add Polya to Claude or ChatGPT by its address, and the assistant can then search your course materials and follow the study mode you chose. To learn how, see [Use Polya in Claude](/polya/claude) and [Use Polya in ChatGPT](/polya/chatgpt).
  </Accordion>

  <Accordion title="Can Polya help me study for an exam?">
    Yes. In a course's **Study** tab, add your exam and practice exam-style questions written from your course materials. To learn more, see [Prepare for an exam](/polya/study).
  </Accordion>
</AccordionGroup>


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.