> ## Documentation Index
> Fetch the complete documentation index at: https://docs.canvascope.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete your account and data

> Delete your Scope account from Lectra or by email, remove data from each app, and see what gets deleted.

The Scope extension, Lectra, and Polya share one Scope account. When you delete it, it's deleted for every Scope app at once, along with the data stored with it. You can delete your account from inside Lectra, or ask support to delete it by email.

If you want to keep your account and remove only some data, see [Remove data from one app](#remove-data-from-one-app).

<Warning>
  Deleting your account can't be undone. Your backups, the PDFs waiting in your Scope Inbox, and your Polya courses and conversations are removed for good.
</Warning>

## Before you delete

* **Export anything you want to keep.** In Lectra, export the documents you need as PDFs or `.lectra` files. To learn how, see [Export and share](/lectra/export-and-share).
* **Delete Canvas access tokens you created for Scope or Polya.** Deleting your Scope account doesn't switch off a token inside Canvas. In Canvas, go to **Account** > **Settings**, and under **Approved Integrations**, delete the token.
* **Disconnect Polya from Claude or ChatGPT** if you connected it. Remove the connector in that assistant's settings.

## Delete your account in Lectra

This is the fastest way to delete your account. You need to be signed in to Lectra and connected to the internet.

<Steps>
  <Step title="Open Settings">
    In your Lectra library, tap your profile picture. It's in the sidebar, or at the top of the screen when the sidebar is hidden. **Settings** opens to the **Account** tab.
  </Step>

  <Step title="Tap Delete Account">
    Under **Privacy & Data**, tap **Delete Account**. Lectra asks **Delete your account?**
  </Step>

  <Step title="Choose what happens to the documents on this iPad">
    Tap one of the following:

    * **Delete Account, Keep Documents Here**: deletes your account and everything backed up, and keeps the documents on this iPad so you can keep using them without an account.
    * **Delete Account and Documents**: deletes your account, everything backed up, and the documents on this iPad.

    To stop without deleting anything, tap **Cancel**.
  </Step>

  <Step title="Check the confirmation">
    Lectra confirms that your account is deleted. If you kept your documents, your library stays open. If Lectra says a few backed-up copies are still being cleaned up, you don't need to do anything else.
  </Step>
</Steps>

If Lectra says it couldn't delete your account, check your internet connection and try again. If it still fails, [contact support](/resources/get-help).

<Note>
  **Delete Account** appears only when you're signed in. If you use Lectra without an account, there's no account to delete. To remove your documents, delete them from your library or delete the Lectra app.
</Note>

## Delete your account by email

If you don't use Lectra, or can't sign in to it, ask support to delete your account.

<Steps>
  <Step title="Write from your sign-in address">
    Send the email from the address you sign in to Scope with, so support can confirm the account is yours.
  </Step>

  <Step title="Send it to support">
    Email [canvascopeextension@gmail.com](mailto:canvascopeextension@gmail.com). If you mostly use Polya, you can email [hello@askpolya.com](mailto:hello@askpolya.com) instead. Either request deletes the same Scope account.
  </Step>

  <Step title="Say what you want deleted">
    Ask to delete your Scope account. To remove only your Polya Canvas connection, say that instead.
  </Step>
</Steps>

Polya's privacy policy commits to deleting your account and its data within 30 days of your request.

## Remove data from one app

You can remove data from one app without deleting your account.

### Scope extension

The extension has no button to delete your account. Use [Lectra](#delete-your-account-in-lectra) or [email](#delete-your-account-by-email) for that. To remove what the extension keeps:

* **Data saved in this browser.** Click the Scope icon in the Chrome toolbar, and then click **Settings**. Under **Your data**, click **Clear Scope data on this browser**. This removes your recent searches, what Scope has read from your Canvas pages, and how you search. It doesn't affect Lectra or your account.
* **Your Canvas connection.** If you connected Canvas in Settings, go to **Settings** > **Connect Canvas** and click **Disconnect**. Scope forgets your access token. You can also delete the token in Canvas under **Approved Integrations**.
* **Everything in this browser.** Remove the extension: in the Chrome toolbar, right-click the Scope icon and choose **Remove from Chrome**. Removing the extension removes the data it stored in your browser. To learn more, see [Uninstall Scope](/chrome/uninstall).

### Lectra

* **One document.** In your library, move the document to **Recently Deleted**. It stays there for 30 days, then it's deleted. To delete it sooner, open **Recently Deleted** from the **More library options** (•••) menu in your library, and choose **Delete Now** for that document, or **Delete All**. Recently Deleted requires Lectra 10.0 or later.
* **Everything on this iPad.** Delete the Lectra app from your iPad. This removes the documents stored in Lectra on this iPad. Backups stay with your account until you delete the account.

### Polya

* **One course.** On your course list, open the course's **Course options** menu (⋮), choose **Delete course**, and then choose **Delete**. Polya deletes that course's materials, files, search index, conversations, and study mode right away.
* **Your Canvas connection.** Email [hello@askpolya.com](mailto:hello@askpolya.com) from your sign-in address and ask to remove it. Removing it from Polya doesn't switch it off in Canvas, so also delete the token in Canvas under **Account** > **Settings** > **Approved Integrations**.
* **Polya in Claude or ChatGPT.** Remove the Polya connector in that assistant's settings. To learn more, see [Use Polya in Claude](/polya/claude) or [Use Polya in ChatGPT](/polya/chatgpt).

## What gets deleted

When your account is deleted:

| Deleted | Not deleted |
| - | - |
| Your Scope account, for every Scope app | Documents on your iPad, if you chose **Delete Account, Keep Documents Here** |
| Lectra backups of your pages | The extension's data in your browser, until you clear it or remove the extension |
| PDFs sent to Lectra from Chrome | Files you exported, shared, or saved somewhere else |
| Your Polya courses, uploads, conversations, study modes, and practice | Canvas access tokens inside Canvas. Delete them in Canvas |
| Your extension search preferences and student profile | Scope's permission to your Google Account. Remove it at Google, as described in the following section |

Usage counts, which record only that an app was used, stay in Scope's records, but they're no longer linked to you. Copies held in backups and by the services that help run Scope are removed on their own schedules rather than right away.

## Remove Scope from your Google Account

Deleting your Scope account doesn't remove Scope from the list of apps connected to your Google Account. To remove it:

<Steps>
  <Step title="Open your Google connections">
    Go to [Your connections to third-party apps & services](https://myaccount.google.com/connections) in your Google Account.
  </Step>

  <Step title="Find Scope">
    Select Scope in the list. It may appear under its former name, Canvascope.
  </Step>

  <Step title="Remove access">
    Choose the option to delete the connection, and confirm.
  </Step>
</Steps>

## Related

<CardGroup cols={2}>
  <Card title="Privacy at a glance" icon="shield" href="/get-started/privacy">
    What each app keeps, and what stays on your device.
  </Card>

  <Card title="Get help" icon="envelope" href="/resources/get-help">
    Contact support about your account or data.
  </Card>
</CardGroup>


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